Frequently Asked Questions

Where are we located?

• We are located within The Collective at Lulu near the intersection of Lulu & Waterman. 

  • ​Our address is 241 S. Lulu, Wichita, KS 67211

  • Our cozy space is located in an older, two-story home. If you have difficulty managing stairs, please let us know at the time of booking so we can be sure to accommodate you in one of the main floor treatment rooms. 

When are we open?​

• Treatment Hours vary depending on the availability of our licensed practitioners. Generally, treatments may be scheduled: 

  • Monday - Friday: 9:00 am -8:00 pm​

  • Saturday: 9:00 am - 4:00 pm

  • Sunday: CLOSED

• Holiday Hours

  • While we are available on some national holidays, we believe in "practicing what we preach". Because we encourage the importance of rest, relaxation, fun, family, & friends for our clients, we also love to enjoy this. So, if we take the time to recharge, we will be closed and try to update our Google Hours responsibly. ​

    • In general, we will be closed on: New Year's Day, Fourth of July, Thanksgiving, Christmas​

Why do we require a credit or debit card to hold appointments?

• Credit/Debit cards are required to hold appointments for our cancellation policy (see next question). We have a cancellation policy for a very simple reason...we make a living providing service treatments. If we hold a space on our schedule for you, we can't open that time for anyone else. If someone doesn't show up or cancel with enough time for us to fill the time slot, we don't make any money. 

What is our cancellation policy?

• We require 24 hours' notice for cancellation. This provides us with enough time, usually, to fill a vacant timeslot. Our system will shoot you a text message one (1) week and forty-eight (48) hours before your appointment time to remind you. In the event of a last-minute cancellation, while we do our absolute best to fill the space and make 100% of our service fee, sometimes this can't happen, in that case, there is a 50% charge. In the event of a no-call/no-show, there will be a 100% charge of the original service price. Scheduling a future service will not be allowed until this cancellation fee is paid. We ask that you arrive 5 - 10 minutes before the start of your scheduled time,  if you will be late, please let us know. Appointment times will be filled in the allotted time on the schedule and not extended past this time & charged the full-service price. Late arrivals (15 minutes) will be considered a No-Show and will be charged 100% of the service fee. Cancellations/Rescheduling must be done over the phone. If we are unavailable or it is outside of business hours, please leave a voicemail. Cancellations will not be accepted over text and email. We do not always see these promptly. Please do not attempt to respond to automated text messages and emails, these will not be delivered. Scheduling future services will not be allowed until this cancellation fee is paid. A valid debit or credit card must be on file to schedule a service.

Can we run the card used to hold the appointment or that is assigned to your account?

• No, we do not charge the card on file unless in the case of a last-minute cancellation/no-show. The card is NOT charged upon booking and can't be used to prepay for an appointment scheduled. You must present this card, or another, at the time of checkout where you will be asked to sign for the treatment. 

• If you are redeeming a gift certificate, it MUST BE PRESENTED at the time of checkout to be redeemed.

Do we sell gift certificates?

• As of December 26, 2023, we have suspended the year-round sale of gift certificates. 

• Gift certificates are not sold per service, but are offered in denominations starting at $25 and can increase in value based on your budget. 

• We do require the information of the purchaser and the recipient to ensure the safekeeping of the gift certificate. In the event of its loss, proof of purchase must be presented to reissue the gift certificate. 

When do gift certificates expire?

• Gift Certificates are valid for  two (2) years after the date of purchase if purchased prior to October 2023 (unless dated otherwise), after October 2023 they expire eighteen (18) months after the date of purchase. If purchased after October, there is an 18-month expiration date.  Gift Certificates must be present at the time of redemption.

• There is no refund offered for gift certificate purchases. 

• We will not extend gift certificate expiration dates. Eighteen to twenty-four months is ample time to redeem a gift certificate. 

• Under NO CIRCUMSTANCE will we extend the expiration date of a gift certificate. Eighteen (18) to twenty-four (24) months is plenty of time to redeem a gift certificate. You can ask, but the answer will be no. 

• We book up consistently one (1) to two (2) months in advance and it is your responsibility to manage expectations. If you wait until the last day a gift certificate is valid it is HIGHLY unlikely that you will get in that day or the day after. It is possible, but unlikely. It is not our responsibility to manage your time. 

• You may transfer a gift certificate to someone else. Simply hand the certificate to them before they come in, make sure it is still valid though!

• Some gift certificates have been extended over the years due to extenuating circumstances giving individuals extra time to redeem these certificates. They will not be extended further. If you happen to fall under this category, gift certificates need to be redeemed with Jennifer. 

• All gift certificates purchased before January 1, 2021, are expired and will not be accepted as payment. 

  • No matter what may be written on the gift certificate voucher, these gift certificates will no longer be accepted. ​

    • Unfortunately, due to switching booking software, there was a setting that was not made aware to us, so we did not get it changed. So, there was a technical glitch that I can no longer continue to cover. ​

    • A previous employee made mistakes on gift certificates as well. Because of this, I continued to accept gift certificates that this error was made on. This will no longer be made as an exception. If your gift certificate was purchased before January 1, 2021, it will not be accepted as a form of payment. 

    • Policy Updated: 2/1/2023

Do we offer retail products for sale?

• Yes, we offer retail in-store and online. Our retail offerings are growing and pertain to holistic health & lifestyle. Very soon we will accommodate the sale of bulk herbs for your herbal oil & plant healing. We are super excited about this!

Do we sell products that we use in services?

• Yes, we sure do! There are several items for purchase utilized by our LMTs in our services.

What is the return policy on retail products?

• Refunds for unopened products with the original packaging and price tags will be offered as store credit within 30 days of purchase. 

• No refunds will be issued on open products, clearance, or close-out products.

Is there required paperwork to be completed before appointments?

• Yes, Health Intake Forms & Liability waivers must be completed before your appointment begins. All of our forms are available on our website, but they will be emailed & texted to you. Our forms are only available online and are not made available in any other format.

What time should you arrive for your appointment?

• We ask that you arrive at least five (5) minutes before the scheduled start time. Arriving early allows you time to check in, sip water, use the restroom, & wind down before your service. Your scheduled time indicates when your service begins. Late arrival will take away from your service time to not interfere with clients scheduled after you. 

• Ample street parking is available along Lulu. 

A note on showing courtesy to others:

• Our environment is unique. Being aware of your surroundings & the existence of others that will be sharing the space with you allows everyone to enjoy their service(s). Please be sure to quiet your cell phones (or turn them off completely) & avoid taking phone calls while in the lobby/waiting area or in the treatment rooms. If you take a call, please take it outside so as to not disturb others. Sound carries, especially in a space that encourages quiet contemplation & relaxation. Please remember that voices carry. When in the lobby/waiting area & making your way to your treatment room, we ask that you speak at a low volume so as to not interrupt the services of others. Or, wait to chat with your service provider when you get to your treatment room. 

Do we sanitize our space?

• Before & after each service, your treatment room is sanitized to prepare for the client that is arriving. Surfaces have been sanitized, floors have been cleaned, & all of the linens have been replaced. We do our absolute best to ensure not only the safety & health o ourselves & guests but also the presentation of the space. If you notice something that we haven't, please make sure to notify Jennifer.

• Cleanliness is not only our responsibility. Arriving prepared for your appointment includes arriving on time, completing paperwork, & showing up showered. If the time directly before your appointment involves physical activity that requires a shower, please make sure you take care of this before you arrive. We do not currently have a shower on the premises. 

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